Your personal data belongs to you. This Privacy Policy explains exactly what information StarSports collects, why we collect it, how it is used and how we keep it safe. Please read it carefully before using the platform.
We take data privacy seriously at StarSports. Here is a quick overview of the key protections in place for every member, whether you are depositing PKR, betting on PSL or checking your VIP status.
All financial transactions — including PKR deposits via JazzCash, Easypaisa, Raast and Bank Transfer — are processed over encrypted, secure connections. Your payment details are never stored on StarSports servers in unprotected form.
StarSports does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your data is used only to deliver the services you signed up for — nothing else.
We collect only the data that is genuinely needed to run your account, process PKR payments, prevent fraud and deliver customer support. We do not collect data speculatively or for purposes beyond what is described in this policy.
You have the right to access the data we hold about you, request corrections, ask for deletion in certain circumstances and object to specific uses of your data. We explain all of these rights in plain language in this policy.
Internal access to member data at StarSports is restricted to staff who need it to do their job. Data access is logged and monitored. We maintain strict internal policies on how member information is handled by our team.
If there is ever a material change to how we use your data, we will notify you directly via your registered email address before the change takes effect. You will always know what is happening with your information.
StarSports ("we", "us", "the platform") is committed to protecting the privacy of every member who uses our sports betting and entertainment platform at starsports.vu. This Privacy Policy describes how we collect, use, store, share and protect personal information when you register an account, make a deposit in PKR, place a bet on Cricket, PSL, Football or any other sport, or interact with us through any channel.
This policy applies to all visitors and registered members of StarSports. By using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not create an account or use the platform.
Note: This Privacy Policy should be read alongside our Terms and Conditions. Together, these two documents set out the full framework governing your use of StarSports.
We may update this policy from time to time. When we do, we will notify you via the email address registered on your account if the changes are material. The "Last Updated" date at the top of this page always reflects the most recent revision.
We collect personal information in several ways — information you provide directly when registering or using the platform, information generated automatically through your activity, and in some cases, information from third-party service providers we work with. Here is a breakdown of the main categories:
StarSports does not knowingly collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health information or political opinions. Please do not send us information of this nature through any channel.
The personal data we collect is used for specific, legitimate purposes related to operating the StarSports platform. We do not use your data for purposes that are incompatible with why it was originally collected. The table below outlines the primary uses:
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, phone, date of birth, address |
| Age and identity verification (KYC) | CNIC, date of birth, supporting documents |
| Processing PKR deposits and withdrawals | Payment method details, transaction records |
| Fraud prevention and security monitoring | IP address, device data, betting patterns, transaction history |
| Customer support | Account details, support correspondence, transaction records |
| Responsible gaming monitoring | Betting activity, session data, deposit frequency |
| Platform improvement and analytics | Aggregated usage data, page interactions (anonymised where possible) |
| Promotional communications (where opted in) | Email address, betting preferences, VIP tier |
We do not use your data for automated decision-making that produces significant legal effects on you without human review. If our responsible gaming systems flag your account for review, a member of our team will assess the situation before any action is taken.
Every time StarSports processes your personal data, we do so on one of the following legal grounds:
StarSports does not sell your personal data. We share data with third parties only where it is necessary to operate the platform, comply with legal requirements or protect the safety and security of the service. The categories of third parties we may share data with are:
To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and card payments, we share transaction-relevant data with the relevant payment service providers. These providers process data strictly for payment execution and are bound by their own data protection obligations.
For KYC verification, we use third-party identity verification services. These providers receive copies of the identity documents you submit and return a verification result to StarSports. They are contractually prohibited from using your data for any other purpose.
StarSports uses third-party technology infrastructure to host the platform and deliver services. These providers access data only as necessary to maintain and support the platform and operate under data processing agreements with StarSports.
We may disclose personal data where required by applicable law, court order or where we have a good-faith belief that disclosure is necessary to investigate fraud, protect the rights of StarSports or protect the safety of our members.
Important: No third party we work with is permitted to use your data for their own marketing purposes. All data sharing is governed by written agreements that restrict use to the specific purpose for which the data was shared.
Given the financial nature of the StarSports platform, we apply particularly rigorous controls around payment data. All connections to the platform use TLS encryption, ensuring that data transmitted between your device and our servers — including PKR deposit instructions and withdrawal requests — is protected in transit.
StarSports stores transaction records, including amounts, timestamps, payment method type and transaction reference numbers. We do not store full card numbers, CVV codes or mobile wallet PINs on our servers. Payment tokenisation is used where applicable to reduce the amount of sensitive payment data that passes through our systems.
When you deposit or withdraw via JazzCash, Easypaisa or Raast, the transaction is handled directly between your mobile wallet and the payment gateway. StarSports receives a confirmation of the transaction result and the reference number but does not receive or store your wallet login credentials or PIN.
Security tip: Never share your JazzCash, Easypaisa or bank account credentials with anyone, including anyone claiming to be a StarSports representative. Our team will never ask for your wallet PIN or password.
StarSports uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain session security and analyse how members use the site. Here is an overview of the cookie types in use:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core betting and account features of StarSports, but it may affect some functionality such as personalised features and analytics-driven improvements.
We retain personal data for as long as your account is active and for a reasonable period after closure, as required to fulfil legal obligations, resolve disputes and enforce our agreements. The general retention principles we follow are:
When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
As a StarSports member, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 12:
Request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe.
If any personal data we hold is inaccurate or incomplete, you can request that we correct it.
Request deletion of your data in certain circumstances — for example, if it is no longer needed for the original purpose and no legal retention obligation applies.
Object to certain types of data processing, including marketing communications. You can opt out of promotional emails at any time.
Request a copy of your data in a structured, machine-readable format where the processing is based on your consent or a contract.
Ask us to restrict processing of your data in specific circumstances, such as while a data accuracy dispute is being resolved.
We will respond to all data rights requests within 30 days. In some cases — particularly where requests are complex or numerous — we may need up to 60 days, and we will inform you if this is the case. We will not charge a fee for reasonable requests.
StarSports is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, all members are required to confirm their date of birth and agree that they are 18 or over. KYC verification provides an additional layer of age confirmation.
If we discover that a member is under 18, we will immediately close the account, refund any real-money deposits where possible and securely delete the associated personal data. If you believe a person under 18 has registered at StarSports, please contact us immediately using the details in Section 12.
Parents and guardians: We strongly recommend using parental control software to restrict access to betting platforms on shared or family devices. Please visit our Responsible Gaming page for more guidance.
StarSports may revise this Privacy Policy at any time. When we make changes that materially affect how we handle your personal data, we will notify you by email to the address registered on your account before the updated policy comes into effect. Less significant changes may be updated on this page without direct notification, so we encourage you to review it periodically.
The version of this policy in effect at the time of any data processing event is the version that governs that processing. Continued use of the StarSports platform after a policy update takes effect constitutes acceptance of the revised terms. If you disagree with any update, you may close your account by contacting customer support.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a privacy-related concern, please get in touch with the StarSports support team. We are available 24 hours a day, 7 days a week.
Now that you know exactly how StarSports protects your privacy, take the next step. Create a free account, deposit in PKR and start betting on Cricket, PSL, Football and Esports today.
StarSports is strictly for adults aged 18 and above. Please gamble responsibly.